Frequently Asked Questions
- What is your return policy?
If you are not satisfied with our product purchase, exchange or refund will be allowed within 2 weeks, 14 calendar days from the time of your purchase.
Items purchased in a retail store must be returned to the retail store location accompanied by the original receipt. Items sold by www.wellgreenlife.com should be returned to the return shipping for a refund. However, the return shipping costs must be paid by the consumer. Personalized or other customized product is not eligible for refund or exchange under any circumstance. If the item is returnable, we will issue a refund based on your original method form of payment. Note that if the free shipping was applied during a promotion, the shipping cost to a consumer will be deducted from a total credit. the All products must be returned in the original packaging including product, and manual.
Refund for credit card purchase will be credited to the original credit card. You should expect to receive your refund within four weeks of giving your package to the return shipping, however it may take longer depending on the time it takes your bank to process our refund requests. You will be notified via e-mail once we have received and processed your return item.
- What is your shipping policy?
Superwashball.com offers Free ground shipping on all orders over $50 shipped within the United States(Includes Hawaii, Alaska). Select "Free Shipping" as your shipping method during checkout.
Ground shipping service charges do not include orders shipping to PO Boxes, APO/FPO, Canada, and US Territories (Such as Guam and Puerto Rico).
All orders shipping outside of the 48 contiguous United States (such as Canada, and US Territories) will incur additional shipping charges.
International Shipping - Superwashball.com services the world!